Lucy is late again. Bob left last night without cleaning his part of the store; and it’s the third time he’s done that this month. Regina frequently stocks the shelves in a way that the products all look as if a minor earthquake has just struck with boxes and bottles stacked haphazardly.
These scenarios may be all too familiar to you. It’s inevitable. Employees will break the rules or do something that requires a serious conversation about their performance. Your approach to these situations will dictate how those employees positively turn the corner and how the other associates view your management style—and they will be watching. The goal, of course, is not to play “gotcha” when you catch an employee doing something wrong but rather to coach and grow that employee so that he becomes a solid contributor to the team. That is why discipline—or employee counseling—is so important. Here are some tips to help your next counseling conversation be productive and effective.
To continue reading, please visit the February 2014 Beauty Store Business Digital Edition.