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How to Turn Negative Workers into Positive Performers

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Follow this advice to turn workers' attitudes from the dark side to more productive, positive ones.
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How to Turn Negative Workers into Positive Performers

Do your employees play well with shoppers? Do they engage with the public in ways that spark sales and promote loyalty? In the best of worlds you would always answer "yes." The fact is every business has some employees who have a tendency to look on the dark side of things—a habit that can create negative interactions with customers. And even the sunniest workers have bad days. The cause might be a perceived snub from a supervisor. Or maybe it's a marital crisis or a financial issue. Whatever the reason, the result is the same: a grumpy employee who alienates customers.

Emery to Join Cortex USA Sept. 1 as CEO

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Emery to Join Cortex USA Sept. 1 as CEO

Longtime salon-industry executive Gregg Emery will be the new CEO of Cortex USA effective Sept. 1, Beauty Store Business has learned.

"It's a great opportunity to bring truly professional lines to the salon industry," Emery told BSB Aug. 18.

Established in 2004, Cortex is a supplier of advanced and fashion-forward products for both professional and home use—including blow-dryers, flat irons, curling irons, hairbrushes and other haircare items.

Poshly: Where Beauty Meets Data

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Beauty/tech guru Doreen Bloch talks all about her consumer-data company for the beauty business—including its recent acquisition of Coterie.com.
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Poshly: Where Beauty Meets Data

For years now, we’ve come to know “ecommerce” as the selling of goods over the Internet. So when Poshly came along in 2012 with a business model that sold nothing but instead ran online contests to give product away, we were intrigued. Was it genius or crazy?

When the site won L'Oréal’s NEXT Generation Women in Digital Award and the InStyle Best of the Web Award during its first year online, it became glaringly apparent that Poshly co-founder and CEO Doreen Bloch was onto something big.

Kardashian Sisters Partnering With Farouk Systems on Hairstyling Products, Tools & Accessories

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Kardashian/Farouk: Hairstyling, Tools, Accessories

Farouk Systems is partnering with the Kardashian sisters—Kourtney, Kim and Khloé—to launch Kardashian Beauty, "a complete line" of "professional, salon-quality hairstyling products, tools and chic accessories" at "an approachable price point" that are scheduled to be offered through select retailers nationwide in spring 2015.

Known for setting hair trends via constantly updated hairstyles, the Kardashian sisters have become icons in beauty.

Is Your Website Pulling Its Load?

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Web analytics can drive sales; learn how to employ them to boost your bottom line.
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Smart, sexy and great sales producers: That’s how retailers like to think about their websites. But how realistic is that view? Consider your own website. Is it pulling its load by attracting enough visitors and turning them into profitable customers? The answer is more complex than “yes” or “no.” Internet success lies along a continuum: Retailers need to continually assess the performance of their websites, then take steps to improve their profitability. That means redesigning pages, rewriting headlines and modifying sales pitches in response to current visitor activity.

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